ICO warning to Conservatives over telephone campaign

UK – The Information Commissioner’s Office (ICO) has warned the Conservative Party to ‘get it right next time’ after it found that aspects of an electoral telephone campaign ‘crossed the line’.

Ballot box

The regulatory body carried out an investigation following a Channel 4 new report in June which raised concerns about calls made by Blue Telecoms, a firm based in Neath, South Wales, on behalf of the Conservative Party.

The investigation found that two sections of the written scripts used by those making the calls on behalf of the Conservatives in the lead up to the 2017 general election “crossed the line from legitimate market research to unlawful direct marketing”.

The ICO has stopped short of formal regulatory action, because “the overall campaign was market research”, head of enforcement Steve Eckersley wrote in a blogpost.

As part of the investigation, the regulator was concerned by two sections referencing Theresa May and Jeremy Corbyn in relation to policy choices.

Eckersley said: “We’ve stopped short of formal regulatory action because the overall campaign was genuine market research. The two sections we had concerns about were not enough to trigger formal enforcement action when considered along with the campaign as a whole.

“But we have been clear about what we expect in the future. We’ve warned the party that its campaigns must be rigorously checked for questions that fall outside the bounds of market research.

“While we did not resort to the full force of our regulatory powers in this case, we will continue to keep an eye on all political parties in the run up to future elections and repeat our advice to them that they must comply with data protection and privacy laws when campaigning.”

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts