The conference, sponsored by Consensus, was chaired once again by financial journalist Richard Young who artfully engaged the delegates and brought the entire room together to examine and discuss how insight is being used to better understand and communicate with customers in our post-credit crunch world.

Highlights at the event this year included a very compelling presentation by Roger Donbavand, director at BDRC, and Professor Nigel Waite, chair of the financial services research forum at Nottingham University Business School. They spoke about rebranding and repositioning to re-attract customers and investment.

View selected conference videos here