Innovation seen as most important for brand trust

UK — Being perceived as an innovator is the most important way to create trust in an FMCG brand, according to purchase behaviour analysis by GfK and Kantar Worldpanel. 

Idea crop

Europanel, a global partnership between GfK and Kantar Worldpanel, carried out analysis of 12,000 European consumers in early 2015, looking at the three biggest brands in 30 FMCG categories across nine European countries. 

It evaluated the responses of these consumers and linked them with the purchase behaviour of 150,000 households to establish the connections between trust and brand success. 

It was found that innovation by a brand is more strongly related to trust than a presence on social media or advertising perception. Being seen as current or modern was considered more trustworthy than having a long heritage. 

It was also found that brands relying too heavily on price discounting actually undermined the credibility of their offer. 

The full findings can be accessed in the current issue of Market Leader

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts