Research finds link between ‘human’ language and social brand uplift

UK – Advertising on Facebook and Instagram can drive brand metrics such as awareness and association, according to a new analysis conducted by Oxford University’s Saïd Business School and Kantar Millward Brown.

Phone with social media apps

The data analysis by Andrew Stephen, L’Oréal professor of marketing and Felipe Thomaz, associate professor of marketing at Saïd Business School, examined data from Facebook and Instagram advertising campaigns over the last two years.

The research focused on brand measures such as awareness and affinity.

The analysis of 235 global campaigns across 110 different brands used data from campaign effectiveness polls carried out by Kantar Millward Brown. The campaigns were 80% video, 20% display, and all mobile. Of the campaigns analysed, 49% ran on Facebook only, 48% were Facebook and Instagram and 3% appeared on Instagram only. Effectiveness was measured using control versus exposed methodology.

The analysis found a more significant impact on saliency (awareness) than brand association or motivation.

The researchers also applied machine learning and natural language processing to analyse the brands’ Facebook posts to determine what factors led to increased brand awareness. The study found that brands using ‘human’ or personable language, and avoiding functional words and phrases, tended to perform better on metrics such as saliency.

Saïd Business School also undertook a meta-analysis of Kantar Millward Brown’s broader digital effectiveness data, examining the impact of desktop compared to mobile advertising on brand metrics over the last seven years, finding the two are equally effective, leading to uplift of around 4% on brand metrics.

Kantar is a partner in the Future of Marketing Initiative with Saïd Business School at the University of Oxford. It was announced earlier this week that Facebook had joined the academic-industry initiative.

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts