The Gate and MBAstack merge, combining branding and CX

UK – London-headquartered marketing and insight agency group MSQ is merging its creative agency The Gate and customer experience business MBAstack.

The Gate London team

The combined entity, which will be called The Gate, will offer a mixture of brand building, customer experience and customer relationship management (CRM).

Jamie Elliott, chief executive at The Gate, will lead the integrated company along with Stephen Maher, formerly chief executive and chair at MBAstack, who will chair The Gate. They are joined by Kit Altin as chief strategy officer and Lucas Peon as chief creative officer.

James Middlehurst and Charlotte Wolfenden (currently managing directors at MBAstack and The Gate respectively) will be managing directors responsible for joining up the brand and customer experience practices.

MBAstack was formed in 2021 when MSQ bought digital and customer engagement agency MBA and merged it with its customer acquisition business Stack. MBAstack has doubled in size since it was formed, working with brands including AkzoNobel/Dulux and DoorDash, and working with The Gate to jointly pitch for business.

Jamie Elliott, chief executive, The Gate, said: “This union formalises what we have been doing informally for a couple of years now. Building on strong track records in brand and CX creativity, we have developed another track record in joining them up.”

Stephen Maher, chair of The Gate, said: “We know that to win today, great brands need to equally fuse the power of data, tech and creativity in marcomms as well as always think and operate full-funnel. That is why this merger is so apposite and timely.”

The move follows private equity firm One Equity Partners taking a majority stake in MSQ in 2023.

Other MSQ businesses include research and insights agency Freemavens, B2B marketing company Stein IAS and digital agency Twentysix.

Kate Howe, executive director, MSQ, said: “This move is further recognition of the speed at which brands need to move today and clients’ need for transformative creative platforms that can deliver distinctive, relevant and personalised experiences at every touchpoint.”

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts