UK research agency leaders optimistic about their prospects

UK – Research agency leaders surveyed by MRS and Opinium ahead of yesterday’s MRS Agency Owners and Leaders Conference are mostly optimistic about the future despite smaller client budgets, but are more mixed in their outlook for the sector overall.

Woman in business

A survey of attendees at the conference, conducted by Opinium ahead of the event, found that 63% of participants expect their business will be better in the next 12 months. Over a quarter ( 27%) expect their business to stay about the same in the next year, and 11% expect it to be a little worse.

Over half ( 55%) of surveyed leaders would rate the current financial state of their business as good – including 17% who would rate it as ‘very good’. Leaders of micro businesses were most polarised: 64% described their financial state as ‘good’ and 14% described it as ‘bad’.

When asked to consider their biggest challenge and barriers to business growth, smaller client budgets emerged as the top challenge for leaders ( 71% of respondents), followed by winning new business ( 52%) and rising market competition ( 48%).

Other challenges were lack of brand recognition ( 25%), increasing third-party costs ( 16%) and inefficient processes ( 12%).

MRS sent the online survey to all attendees ahead of the Agency Owners and Leaders conference, to explore views from agency owners on how their agencies are going. The survey had 75 responses.

Next year, MRS is launching a leaders forum to offer a network for insight agency business leaders (chief executives and managing directors) to discuss their strategic, operational and financial challenges, with the first set to take place in February.

Chairing the Agency Owners and Leaders Conference in London yesterday ( 21st November) was James Endersby, chief executive at Opinium and chair at MRS. Speaking at the event, Endersby said: “It is lonely at the top. You often probably wonder how all the other agencies and businesses are doing, what’s keeping us up at night and what are our plans for 2025.

“While it has probably been a wild ride for all of you this year, currently we’re not doing too badly. Of course, positivity and optimism are key success traits in business leaders, but still, it is good to see from an agency perspective that we are in reasonable shape despite the rocky economic backdrop. There are some concerns around profitability, a huge drive and emphasis on clients and existing and new business development, and we’re pretty optimistic about the next 12 months.”

There are mixed feelings around the outlook for the sector more broadly, said Endersby.

The research found that the opinions of leaders are split, with nearly equal amounts feeling optimistic ( 31%), pessimistic ( 31%), and neither optimistic nor pessimistic ( 37%) about the current state of the UK market research sector.

Looking ahead to the next 12 months, clients are the key business priority, with four-fifths of participants ( 79%) continuing to focus on expanding their client base, and half ( 49%) on getting their existing clients to spend more with the business.

The research also found that support from peers is the most popular source of help for leaders ( 76%), followed by conferences for 55% and MRS or other professional bodies for 47%.

We hope you enjoyed this article.
Research Live is published by MRS.

The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.

Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.

For example, there's an archive of winning case studies from over a decade of MRS Awards.

Find out more about the benefits of joining MRS here.

0 Comments


Display name

Email

Join the discussion

Newsletter
Stay connected with the latest insights and trends...
Sign Up
Latest From MRS

Our latest training courses

Our new 2025 training programme is now launched as part of the development offered within the MRS Global Insight Academy

See all training

Specialist conferences

Our one-day conferences cover topics including CX and UX, Semiotics, B2B, Finance, AI and Leaders' Forums.

See all conferences

MRS reports on AI

MRS has published a three-part series on how generative AI is impacting the research sector, including synthetic respondents and challenges to adoption.

See the reports

Progress faster...
with MRS 
membership

Mentoring

CPD/recognition

Webinars

Codeline

Discounts