Joiner (pictured) was previously worldwide head of customer experience at HP Software, the independent software business of Hewlett Packard. Prior to that, he led the business unit within HP Autonomy. 

“We are excited to welcome Andrew to InMoment," said  company founder and CEO John Sperry, who will continue his work with InMoment as chairman of its board of directors when Joiner takes up his position. 

"Last summer we hit an inflection point with our innovation that opened a very different kind of opportunity for us. To achieve our full potential, we needed a distinguished software leader with fast-track growth experience. In Andrew, we’ve not only found that, but he also possesses deep expertise in the enriching and analysis of unstructured data, as well as customer experience. It is a unique combination."

InMoment, a cloud-based customer experience intelligence platform, has also announced the launch of Discover, an analytics tool that monitors and mines structured and unstructured customer data to generate ‘customer experience intelligence'.