Qualtrics releases AI agents for CX
Experience Agents is designed to interact directly with customers and employees in real-time across channels and consumer touchpoints.
The agents are designed to respond in the moment to fix or improve customer or employee experiences and track market trends
Experience Agents will also respond to feedback from surveys, call centre chats, online reviews and online interactions in the moment in ways tailored to individual preferences and needs.
In the future, Qualtrics said it expects Experience Agents to engage not only in moments of friction, but proactively based on previous interactions with customers and employees, brand expertise and industry context.
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