Voxco adds customer experience tool
The service, available free of charge, has been developed to measure customer experience and can be used to collect data on metrics including visitor intent, satisfaction and Net Promoter Scores.
Voxco will aggregate anonymous data from the tool to provide industry benchmarks.
Jonathan Levitt, chief marketing officer, Voxco, said: “We want to give people the ability to understand the ‘why’ behind conversion and supply them with key performance indicators.”
We hope you enjoyed this article.
Research Live is published by MRS.
The Market Research Society (MRS) exists to promote and protect the research sector, showcasing how research delivers impact for businesses and government.
Members of MRS enjoy many benefits including tailoured policy guidance, discounts on training and conferences, and access to member-only content.
For example, there's an archive of winning case studies from over a decade of MRS Awards.
Find out more about the benefits of joining MRS here.
0 Comments